This Privacy Policy explains how Fixxzo Technologies Private Limited (“Fixxzo”, “we”, “us”, or “our”), operating the Glammzo platform (“Glammzo”, “Platform”, “Service”), collects, uses, shares, and protects personal information when you use our website, mobile experiences, and related services.
Glammzo is a salon discovery and appointment booking marketplace. Customers can browse salons, compare services and prices, request bookings, manage appointments, leave reviews, and interact with salon partners. Salon partners may list their businesses, manage availability, and receive booking requests through Glammzo and related CRM tools.
By using Glammzo, you agree to this Privacy Policy. If you do not agree, please do not use the Platform.
1. Who We Are
Fixxzo Technologies Private Limited operates Glammzo as a technology intermediary that connects customers with independent salon and beauty partners.
For privacy-related questions, contact us at hello@glammzo.com. Support is available Monday to Saturday, 9:00 AM – 7:00 PM (IST).
2. Information We Collect
We collect information that you provide directly, information generated through your use of the Platform, and limited information from salon partners and service providers.
- Account and profile details: name, phone number, email address, password or authentication credentials, and profile preferences.
- Booking details: selected salon, services or packages, preferred stylist (if any), appointment date and time, notes you share with the salon, booking status, reschedule history, and cancellation reasons.
- Location information: city, area, or approximate location you choose for discovery and nearby salon recommendations. Precise device location is used only if you grant permission.
- Reviews and feedback: ratings, written reviews, and related content you submit after completed visits.
- Partner and business information: salon name, address, services, pricing, staff details, operating hours, media, and related listing/CRM data provided by salon partners.
- Device and usage data: IP address, browser type, device identifiers, pages viewed, referring URLs, session activity, and similar technical diagnostics.
- Communications: messages you send to support, and transactional notices related to bookings, account security, or platform updates.
3. How We Use Information
We use personal information to operate, improve, and protect Glammzo, and to support customer and salon partner experiences.
- Create and manage customer and partner accounts.
- Enable salon discovery, search, filters, maps, favorites, and recommendations.
- Process booking requests, confirmations, reschedules, cancellations, reminders, and appointment history.
- Share necessary booking details with the relevant salon partner so they can fulfil the appointment.
- Display service catalogues, packages, offers, estimated totals, and related booking information.
- Support payments where enabled, including pay-at-salon or third-party payment flows.
- Send transactional messages about bookings, account activity, and important service updates.
- Moderate reviews, prevent fraud/abuse, and investigate safety or trust issues.
- Analyse platform performance, fix bugs, and improve product features.
- Comply with applicable law and enforce our Terms of Service.
4. Sharing Information in a Marketplace
Because Glammzo connects customers and salons, some information must be shared to complete a booking.
- With salon partners: when you request or manage a booking, we share relevant details such as your name, phone number, selected services, appointment timing, notes, and booking status with the salon you chose.
- With service providers: hosting, analytics, messaging, mapping, authentication, and similar vendors who process data on our behalf under contractual safeguards.
- With payment providers: if online payments are enabled, limited payment-related information may be processed by authorised payment partners.
- For legal and safety reasons: when required by law, regulation, court order, or to protect Fixxzo, users, partners, or the public.
- Business transfers: if we undergo a merger, acquisition, restructuring, or similar transaction, information may be transferred as part of that process, subject to appropriate protections.
5. Payments and Pricing
Glammzo may display estimated prices based on information provided by salon partners. Unless clearly stated otherwise, customers typically pay at the salon for services received.
If Glammzo enables online payments, coupons, or other payment features in the future, related payment data will be handled through secure processors and only as needed to complete the transaction and prevent fraud.
Salon partners are independent businesses. Final amounts, taxes, and additional charges at the salon may depend on services actually provided and the salon’s own policies.
7. Data Retention
We retain personal information for as long as needed to provide the Service, maintain booking records, resolve disputes, enforce agreements, meet legal obligations, and support legitimate business needs.
Booking, cancellation, and communication records may be retained for operational, accounting, dispute-resolution, and compliance purposes even after an account becomes inactive.
8. Security
We use reasonable technical and organisational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Please protect your login credentials and notify us promptly if you suspect unauthorised access to your account.
9. Your Choices and Rights
Depending on applicable law, you may request access to, correction of, or deletion of certain personal information, or ask us to restrict or review how we process it.
- Update profile details from your account settings where available.
- Manage booking actions such as cancellation or rescheduling through My Appointments, subject to Platform and salon rules.
- Withdraw location permissions through your device/browser settings.
- Contact us at hello@glammzo.com to request support with privacy preferences or data requests.
10. Children’s Privacy
Glammzo is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate action.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of the page will reflect the latest version. Continued use of Glammzo after changes means you accept the updated Policy.
12. Contact Us
If you have questions about this Privacy Policy or how Fixxzo Technologies Private Limited handles personal information on Glammzo, contact us at:
hello@glammzo.com
Support hours: Monday to Saturday, 9:00 AM – 7:00 PM (IST)
This page is provided for transparency about how Glammzo works as a salon booking marketplace. For advice specific to your situation, please consult a qualified legal professional.