Cancellation Policy

Most Glammzo bookings start as a request that a salon reviews and confirms. Until a salon confirms, your request may remain pending.

Customers can cancel or reschedule eligible bookings from My Appointments. Salon partners may confirm, decline, expire, or cancel requests based on availability and business operations.

Unless Glammzo clearly states otherwise for a specific payment feature, service payment is typically collected at the salon. Glammzo does not automatically refund in-salon payments made directly to partners.

You may cancel an eligible booking while it is pending, confirmed, or upcoming, subject to Platform availability and the appointment still being open for cancellation.

To cancel:

When you cancel, Glammzo asks for a reason such as a change of plans, need for a different time, personal reasons, or other details.

These reasons help salon partners free up slots for other customers and help Glammzo improve reliability across the marketplace.

Cancellation reasons may be stored with your booking record and shared with the relevant salon partner as part of appointment management.

If a booking is still eligible, you can request a new date and time from the reschedule flow in My Appointments.

Rescheduling depends on salon availability, service duration, staffing, and open time slots. Selecting a new slot does not guarantee confirmation if the partner must reconfirm or if the slot becomes unavailable.

Your services stay the same when you reschedule. If you need different services, cancel the current booking (if eligible) and create a new request, or contact the salon.

Cancellation or reschedule options may be unavailable when:

Salon partners manage capacity independently. A partner may:

If a salon declines or cancels your booking, or the request expires, the appointment will no longer be held for you.

You may book again with the same salon or choose another salon on Glammzo.

Where a partner shares a note (for example, a decline reason), Glammzo may display it in your appointment details for clarity.

Estimated totals shown on Glammzo are based on partner-listed service prices and selected items. Final amounts depend on services received at the salon.

For pay-at-salon bookings, any payment, advance, or refund is handled by the salon partner according to their own policies unless Glammzo expressly processes that payment.

If Glammzo enables prepaid, deposit, coupon, or online payment features in the future, refund eligibility for those Glammzo-controlled charges will follow the payment rules shown at checkout and any then-current Platform terms.

Repeated late cancellations or no-shows may lead to booking restrictions to protect partners and other customers.

If you do not arrive for a confirmed appointment and do not cancel in time, the salon may mark the booking as a no-show.

No-show handling, including any partner fees or future booking limits, is determined by the salon’s policies and Platform trust rules.

Salon partners using Glammzo should respond to booking requests promptly, keep availability accurate, and communicate declines or cancellations clearly.

Partners should not misuse customer information obtained through cancellations or reschedules, and should use it only for fulfilling and managing appointments.

For help with a cancellation or reschedule that you cannot complete in the app:

We may update this Cancellation Policy from time to time. The “Last updated” date on this page reflects the latest version.

Continued use of Glammzo booking features after updates means you accept the revised Policy.