Privacy Policy

Glammzo is a salon management platform operated by Fixxzo Technologies Pvt Ltd("we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit https://glammzo.com, use our marketing website, submit contact or demo requests, register for an account, or use the GlammzoCRM and related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Services.

We may collect the following categories of information:

Information you provide directly

• Identity and contact details such as your name, email address, phone number, and business name
• Business information including salon or wellness business type, city, team size, and operational preferences
• Messages, inquiries, and demo requests submitted through contact forms, book-demo forms, or email
• Account registration details when you sign up for the Glammzo CRM, including login credentials and profile information
• Customer, appointment, billing, staff, and operational data that you or your team enter into the CRM on behalf of your business

Information collected automatically

• Device and browser information, IP address, operating system, and general location derived from IP
• Usage data such as pages visited, features used, session duration, referral source, and interaction patterns on our website and CRM
• Log files, error reports, and performance data used to maintain and improve the Services
• Cookies and similar technologies as described in the Cookies and Tracking Technologies section below

Information from third parties

• Analytics providers, hosting partners, and authentication services that help us operate the platform securely
• Payment processors or communication providers where applicable, subject to their own privacy terms

We use the information we collect for the following purposes:

• To provide, operate, maintain, and improve the Glammzo CRM and website
• To process account registrations and authenticate users
• To respond to contact inquiries, support requests, and demo bookings
• To enable salon businesses to manage appointments, customers, staff, billing, inventory, and reporting
• To send service-related communications, including account notices, security alerts, and product updates
• To analyze usage trends, measure marketing performance, and improve user experience
• To detect, prevent, and address fraud, abuse, security incidents, and technical issues
• To comply with legal obligations and enforce our terms and policies
• With your consent or as otherwise permitted by law, to send promotional or educational communications about Glammzo

We process personal information where necessary to perform our contract with you, to pursue legitimate business interests, to comply with legal obligations, or with your consent where required.

We implement appropriate technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted connections (HTTPS), access controls, secure cloud infrastructure, and restricted internal access based on role and necessity.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for ensuring that access to your salon account is limited to authorized personnel.

If we become aware of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.

We use cookies, pixels, and similar technologies on our marketing website and within certain parts of the Services to remember preferences, keep you signed in, understand how visitors use our site, and measure campaign effectiveness.

Types of cookies we may use include:

• Essential cookies: required for core website and CRM functionality
• Analytics cookies: help us understand traffic, page performance, and user behavior
• Preference cookies: remember settings and choices to improve your experience

You can control cookies through your browser settings. Disabling certain cookies may limit some features of the website or CRM. Where required by law, we will request your consent before placing non-essential cookies.

We use trusted third-party providers to help deliver the Services. These may include cloud hosting, database infrastructure, analytics, email delivery, customer support tools, and payment processing partners. These providers process data only on our instructions and are contractually required to protect your information.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

When you use Glammzoto manage your salon's customer data, you act as the data controller for your clients' information, and Fixxzo Technologies Pvt Ltd acts as a data processor on your behalf in providing the CRM platform.

Depending on applicable law, you may have the right to access, correct, update, delete, restrict, or object to certain processing of your personal information. You may also have the right to data portability and to withdraw consent where processing is based on consent.

Salon account owners are responsible for managing customer data entered into the CRM and for responding to requests from their own clients in accordance with applicable privacy laws.

To exercise your rights regarding information we hold about you, contact us at support@glammzo.com. We may need to verify your identity before fulfilling your request.

We retain personal information for as long as necessary to provide the Services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Marketing inquiry and demo request data is typically retained for a reasonable period to follow up on your interest and maintain business records. CRM account data is retained for the duration of your subscription or account activity and for a limited period thereafter unless deletion is requested earlier or required by law.

When information is no longer needed, we take steps to securely delete or anonymize it in accordance with our retention practices.

The Services are intended for businesses and individuals who are at least 18 years of age. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us at support@glammzo.com, and we will take appropriate steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice through the website or by email.

Your continued use of the Services after changes become effective constitutes your acknowledgment of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

• Company: Fixxzo Technologies Pvt Ltd
• Brand: Glammzo
• Email: support@glammzo.com
• Website: https://glammzo.com